In G33ks we trust?

The boss blogged about trust the other day. Stephen is a volunteer fire fighter and medical first responder, and he used two medical emergencies to examine the importance and limits of trust.

In his first story the patient's trust in his uniform meant he "could be effective without wasting time". (Stephen was glad to see the paramedics arrive, though, because he knew he could trust them!)

He thought his second patient was having a heart attack, but the guy responded so quickly he wondered whether he'd got it wrong (the patient's wife thought it was asthma).

Long story short, the paramedics noted both Stephen's volunteer status and his uncertainty and went with the asthma option. Wrongly as it turned out. "Later that day, while on another job with that crew, they told me I’d been correct and the man had in fact had a heart attack."

And the lesson is? It's just as easy for geeks to distrust users. It's very common, and it's a bad attitude. When you send in a bug report our support team review it carefully. Sometimes what they're dealing with is a bug. Sometimes it's a feature request. Sometimes they need more information to understand the problem. Sometimes what's called for is a little light education! What we never do is ignore you.

If you ever feel ignore or dismissed by us please let me know.

Cheers, Danny